ISO-Aligned QMS Documents

BOARD RESOLUTION NO. 150 SERIES OF 2016: A Resolution approving the MNWD Quality Management System(QMS) manual of one(1) core process to ISO 9001:2015 – Aligned Documentation

QUALITY MANANGEMENT:

Procedures

• MNWD QMS Manual
• Control of Documented Information
• Internal Quality Audit
• Corrective Action
• Management Review
• Control of Non-Conformity

Forms

• Internal Audit Report Form
• Corrective Action Form
• Quality Objectives
• OPCR 2016
• DPCR – Admin
• DPCR – Commercial
• DPCR – Engineering
• DPCR – Finance
• DPCR – Human Resource
• DPCR – PLC&NRW
• DPCR – Production

ADMINISTRATIVE/GENERAL SERVICES, MATERIALS & SUPPLY MANAGEMENT:

Procedures

• Administrative & General Services
• External Providers Administrative Services
• Procurement
• Property & Supply Management

Forms

• Supply Management
• Inspection and Acceptance Report
• Purchase Order
• Maintenance Service Request (Vehicle)
• Maintenance Service Request (Building)
• Driver’s Trip Ticket

HUMAN RESOURCE:

Procedures

• Learning & Development
• Recruitment and Selection Process
• Rewards and Recognition
• Strategic Performance Management System

Forms

• Background Investigation Report Template
• Nepotism Report Template
• Contract
• DPCR HRD
• IPCR
• Annual Training Plan and Budget
• Training Design
• Trainee Action Plan
• Training Feedback Form
• Checklist of Basic Requirements
• PDS Form
• Behavioral Events Interview Form

OFFICE OF THE GENERAL MANAGER:

Procedures

• Data Storage and Back-up
• Hardware Software Maintenance
• Public Relation and External Affair Section
• Record Keeping
• Software Development

Forms

• Request to Post to MNWD Website
• Logbook Repair
• Logbook Assist
• Route Slip
• Documents Request Slip
• Request for Data Information Form
• Web Posting Request Form
• Print Media Request Form
• Servicio Publico Request Form
• Servicio Publico (For receiving copy)
• Servicio Publico (For distribution copy)
• Proposal Format
• Letter Format

COMMERCIAL SERVICES:

Procedures

• Collection and Disconnection
• Frontline Services
• Inspection and Investigation
• Meter Reading and Bill Serving

Forms

• Assignment Implementation Order
• Daily Accomplishment Report
• Statement of Account
• Senior Citizen Discount
• Promissory Note
• New Water Service Connection Application
• Authorization to Sub Connect
• Follow-up Slip
• Route Slip
• Tipster Information Sheet
• Notice of Adjusted Billing (NAB)
• Billing Adjustment Memo (BAM)
• Daily Meter Reading Report
• Daily Billing Summary Report
• Report of Disconnected Water Service Connection
• Application for Reconnection
• Application for Disconnection (Request)

ENGINEERING AND ENVIRONMENT:

Procedures

• Construction Project Implementation
• Water Resource Development

Forms

• Daily Project Monitoring
• Weekly Status Report
• Monthly Accomplishment Report
• Preparation of Preparatory Document
• Water Permit Application
• Environmental Compliance Certificate

FINANCE:

Procedures

• Accounting
• Budgeting
• Collection
• Disbursement

Forms

• Journal Entry VoucherNew
• Cash Receipts & Deposit Journal
• Cash Disbursement Journal
• Check Disbursement Journal
• General Journal, December, 2016
• Trial Balance
• Balance Sheet
• Statement of Income
• Statement of Changes in Equity
• Cash Flow Statement
• Budget Utilization Slip
• Registry of Budget Utilization
• Summary of Budget & Actual Expenses
• Loose Bill Receipt
• Official Receipt
• Daily Cash Position
• Report of Collections and Deposits
• Cash Receipts and Deposits Record
• Summary of Collection
• Payroll (permanent & Casual)
• Authority to Debit account template
• GSIS remittance form
• Philhealth(PEPRL)
• HDMF remittance form
• Requisition Slip
• Petty Cash Fund Voucher and Petty Cash Record
• Disbursement Voucher
• Cash Disbursement Record

PIPELINE, LEAKAGE CONTROL & NON-REVENUE WATER MANAGEMENT DIVISION:

Procedures

• Improvement of Waterlines
• Leakage Control
• Maintenance of Transmission Lines
• Non-Revenue Water Management Division
• Water Distribution and Restoration Division

Forms

• Complaint Report
• Assignment Implementation Order
• Valve Information Sheet
• Daily Accomplishment Report
• Requisition and Issue Slip
• Weekly Transmission Line Inspection Schedule
• Tipster’s Information Sheet
• Leak Report
• Customer Feedback Form
• Water Service Connection Terms and Condition Form
• Application for Reconnection Form
• Memorandum Receipt form – Copy
• Billing for Materials Fees Form
• Application for Re-Tapping Form

PRODUCTION:

Procedures

• Water Quality Analysis
• Water Quality Monitoring
• Water Supply

Forms

• Chlorine Consumption Monitoring Log Sheet
• Daily Operation Log Sheet
• Generator Set Operation Monitoring Log Sheet
• Bar Chart of Activities
• Request for Public Announcement Form
• Daily Pumping Station Status Report
• Request for Water Collection Form
• Request for Water Analysis

ANNEXES:

• Risk Rigister
• List of External & Internal Documented Information
• Certification on Conduct of Internal Quality Audit
• Management Review Report