Title: MNWD Frontliners Attended the “Getting the Customer Experience Seminar”

The water district is primarily a service provider. It supplies water to the constituents of Naga City and its environs. Day in and day out, the office and its employees deal with its customers- the consumers. They also deal with each other — as internal customers — while they are likewise, customers of the water district themselves.

To imbibe public service excellence, a seminar-workshop designed to equip the employees, especially the frontliners, of the Metropolitan Naga Water District (MNWD) with customer service skills was held last June 2 to 3, 2016 at the MNWD Multi-Purpose Hall.

Dubbed “Getting the Customer Experience Seminar-Workshop,” 35 employees from different divisions of the district participated in the seminar.

Objectives of the activity were: to learn various techniques and fundamental skills to improve customer service; to establish a service strategy and address behavioral standards for front-line employees, and; to improve customer service satisfaction

The two-day seminar-workshop was full-packed with the following topics: Customer Service Excellence Defined, Analyzing Customers, Keeping Customers Satisfied, Relevance of Public Service Excellence, Memorable Customer Experiences, Importance of Verbal and Non-Verbal Communication Skills (Day 1); Customer Service and Service Management, Handling Complaints and Difficult Customers, Creating Customer-Friendly System and Practices, Creating Service Excellence Environment (Day 2).

Acting Chief HR Specialist of the Civil Service Commission Zarah Z. Arroyo facilitated the seminar-workshop. Ms. Arroyo is a certified Facilitator and Learning Service Provider in various CSC Learning and Development Interventions

This activity in striving for customer service excellence was a remarkable effort of the Board of Directors and the Management of MNWD.

Energized and motivated. The MNWD frontliners happily posed with CSC Resource Persons Ms. Lynbee E. Niebla and Ms. Zarah Z. Arroyo (3rd and 4th from left seated, respectively) during the recently concluded seminar entitled, “ Getting the Customer Experience” last June 2-3, 2016 at MNWD Function Hall.

The participants enthusiastically made and shared the action plan on how they are able to give their excellent service to customers.

The participants practiced the “Virtue of Obedience” as they followed and energetically danced with the music while the trainer cheerfully gave instructions.